Orders are shipped in 2-3 business days after payment is received.
Pacto Bendito offers free ground shipping via USPS for US orders only (excluding Hawaii, Alaska, and Puerto Rico) over $150.00 purchase.
Orders under $150.00 shipping will be via USPS + handling and shipping charges. You will receive a shipping confirmation email that will notify you of the carrier being used and tracking information.
Orders typically arrive within 3-4 business days from shipment date; however this is an estimated time of delivery and does not include weekends or holidays.
We ship via USPS First Class Mail as this is the most affordable method of delivery. However, this method does not include insurance or a tracking number. Buyer is also responsible for any charges due to customs.
Pacto Bendito is not responsible for any additional taxes or duties associated with international deliveries. Pacto Bendito is not responsible for delayed delivery of international packages via USPS. If for some reason, you did not receive an email, please check your spam folder and add [order email address] to your safe sender list. You can also check your order status by signing into your account on our website.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
*Please note that delivery times do not include weekend delivery. Delivery times do not include Saturdays, Sundays, or any major holidays.
All items purchased on sale or/and custom orders are NON-RETURNABLE /
REFUNDABLE ITEMS OR STORE CREDIT.
We also offer ship via UPS and Fedex (Rates upon request).
Multiple Shipments within One Order
If you order an item that is ready for immediate shipment along with items that are not- this order will be split into multiple shipments. The customer will be charged for the second shipment without notification. If you wish for us to hold your items and send as 1 shipment, this must be noted at the time your order is placed.
RETURN AND EXCHANGES
If you are interested in exchanging the item for a different color or size, depending on the availability on the item, you will need to send the item to our PactoBendito PoBox(at your cost). Please send us an email firstname.lastname@example.org to notify us if you would like to make an exchange or request store credit. Exchanges must be made within 15 days of purchase.
Please note: All items must be unworn and returned with original tags or packaging. Items that do not meet these criteria or are non-returnable, will be denied.
Once we have received your package, your exchange will be processed within 7 business days. You will be notified via email to the email address listed in your account when your order was placed.
Unfortunately, original shipping charges are non-refundable.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item.